Ease Wellbeing

EASE Frequently asked questions


We understand that many people may not have experienced therapy or counselling to help with a particular difficulty before. Below are some frequently asked questions with our answers that may settle some concerns.

What should I choose - Online therapy or face to face therapy?

The quality of our service does not differ whether you choose face to face or online therapy. It comes down to personal preference. Below are a few examples of why clients have chosen one over the other:


Face to face:

  • Your home setting may not allow you to speak freely. Our clinics provide a private environment enabling you to communicate with confidence. 
  • You may not have access to a device online with a working camera or you may not feel comfortable with technology.
  • Being in a place with another person in a secure surrounding may be more preferable for you.



  • Our clinics may be too far for you to travel to so a therapy session online is more convenient.
  • We understand some people have a busy lifestyle or are unable to leave their home, so online therapy offers flexibility to fit in with your schedules.
  • Cost of travel and parking all adds up and online therapy sessions will help reduce your costs.


Whatever your reason is for preferring one mode of therapy over another, our team will endeavour to meet your scheduling preferences.

How do I pay?

EASE Wellbeing has made paying for therapy sessions as quick and simple as possible. We will send you an invoice by email, showing the details of your session type and the price, then all you have to do is click  the ‘pay now’ button on your email, enter the relevant card details and confirm payment.

Once our secure payment system has received your transaction, we will send a payment confirmation email from so you can be sure everything went through.  

Is payment secure?

Yes. We use Stripe which is a widely trusted payment system used by many large companies including Amazon and John Lewis. We do not save your card details.  

How much does therapy cost?

A face to face or online session with EASE Wellbeing starts from £40. Our pricing reflects an affordable rate to ensure we are accessible for as many people as possible.

How long does therapy last?

As a Community Interest Company, we are focused on each person only having to invest in their wellbeing for as long as is needed.


We offer 3 approaches.


A short-term approach that lasts approximately 16 weeks, a medium term approach lasting up to 6 months and a long term approach lasting up to 1 year. It is entirely possible to achieve good and lasting gains within a certain period of time and we have a huge bank of information, feedback from former clients and data from our work, that supports this.


Some clients want to explore aspects of their life in a way that can benefit from a longer-term approach as different experiences and concerns may arise throughout therapy, we want to ensure the length of our support can be individually tailored to each client.


Ultimately, it is our clients who choose the length of therapy, and we are always able to accommodate each person and discuss how therapy is helping.

What is a good time to start therapy as I don’t know if I am ready for therapy?

If you don’t know if you are ready to begin therapy, then the simple answer is to contact us. We will offer you a standalone assessment within 5 days. This appointment will give you the opportunity to tell us about your concerns and discuss with us how we could support you. This will give you a sense of whether now is the right time. 


A general rule is that engaging with your difficulties sooner prevents them from escalating and enables you to return to living your life in the way you would like to.

What should I expect from counselling, talking therapy or psychotherapy sessions?

At EASE Wellbeing our clients are offered a weekly session of 50 minutes at the same time and day each week. This is a confidential space for you to explore what you want to with a person who is professionally trained to help. You can expect all our team to be compassionate and engaged with supporting you with no agenda or judgement.


If you have chosen the short-term approach, then you will receive a questionnaire before each session that is there to help you think about how you are feeling. This is one of the ways in which we monitor how helpful therapy is. Because all our clients complete these questionnaires, we have a lot of evidence that this approach works.


During the sessions your therapist will help you to gain a better understanding of your concerns and the way you respond to them, by focusing on your beliefs and values, and the ways in which you currently feel stuck. This will help you in making choices that give you an increased sense of empowerment, agency and an ability to navigate the ups and downs of life.

How can I convince my partner, relative or a friend to go to therapy?

If you are looking at this page, you have probably discovered already that this can be really difficult. 


Ultimately it is their choice whether to seek help or not. You can make sure they are aware of what support is available and encourage them to use it.


If the interaction with the person who is struggling or needs ‘convincing’ is affecting you, then coming to us to talk about that can do two important things for you and the relationship. In talking therapy, you can acknowledge how the person’s difficulties are impacting on you and get support with this. Secondly, we can help you with taking the lead and developing a ‘language’ that is less about convincing and more about empowering choice between people. 

We offer face to face therapy from three London clinics: